The Ikonix Unified Messaging Suite is our flagship product offering, a group of critical collaboration tools for complex organisations.

As the Ikonix UMS continues to evolve, we will update this page to keep you informed of new features when they become available to customers.

Scroll to read about the latest features in Ikonix Messenger, WebConnect, Billboard, Encode or TeleConnect.

Our smartphone collaboration solution – Ikonix Connect – is updated separately here.


Release October 2024

The most impactful change in this release is simultaneous Ikonix Encode paging redundancy, as specifically requested by one client, above our already robust reliability.

Sitting between major feature set upgrades, this release has fewer major changes compared to others. The benefits for customers as they receive this update include a suite of smaller changes that clear space in our development cycle to focus on the next big release in 2025.

Woman in green shirt reading her pager
Data security server bk

Secondary paging encoder for additional redundancy, reliability, and robustness.

Hotkey click message bk

Hotkey & alerts increased to 1000 max characters, to help you deliver more detail

Poster

WebConnect Whiteboard notes can now expire, reducing double handling.

  • Alert Tags added to External Contacts
  • Add option to only send check pages in local mode
  • Message History searches have increased date ranges
  • Automated sign-on to WebConnect for Active Directory or Entra ID users.

  • Sub-Department added to Contact Details
  • Display name for Messenger Client & Service processes improved
  • Hotkey Recipient Bubbles
  • Expand/Collapse Unit button wrap
  • Date and time format of message history export improved
  • Search options design improvements
  • Icon alignments and availability improvements

  • OTP API security enhancement
  • Better support for specific GSM modems
  • Messenger shutdown and restarting enhancements
  • Message recipient ordering standardised
  • Interpretation of unknown network status characters
  • Message History CSV export issue resolved
  • Sunday-Monday roster duplication issue resolved


Release May 2024

Shared Devices

In a busy hospital environment, we know that a hospital-owned phone is passed between personnel, ensuring the on-call person is always available. This IUMS update allows fast user switching in Ikonix Connect when multiple staff members share a role and its assigned phone. This ensures contact is uninterrupted, while maintaining accurate record attribution.

Shared Devices frame

Encrypted paging

As we’ve discussed in this article, paging signals can be picked up and decoded by unauthorised external parties.

This IUMS update facilitates the use of encryption into Ikonix Encode. With AES-256 encryption, the radio signal broadcast would no longer be at risk of prying eyes – vital when sharing patients’ private medical data.

A range of encryption-ready pagers are already available to make the most of this advance in hospital operation security.

Secure pager 500
Rostering

Further enhancements to on-call rostering, to support Shared Devices and automatic update and synchronisation.

MS Teams

To further support existing infrastructure, we have implemented a Microsoft Teams messaging integration.

Phone security

Better security during the sign-on process, we’ve implemented token expiries and password standards.

  • MessageMedia integration improvements
  • Shared user activity notification in Connect
  • Handover notifications for Roles in Connect
  • Encrypted pager model updates
  • On-call escalation improvements
  • Reduces Messenger memory usage for performance uplift

  • Default Connect icon applied
  • Encryption designation added to message history records
  • Tooltip design updates
  • Pager model dropdown edits
  • Save / Apply button changes
  • Status tag padding
  • Character limit display consistency

  • Improved handling for multiple clicks when creating users
  • Invalid character in time dropdown fixed
  • Unavailable device icons to grey to black more accurately
  • Message history device filtering fixes
  • Shared user deletion purging
  • Alias display in recent messages

Release August 2023

Ikonix Connect

This release of the IUMS supports the launch of our new flagship app, Ikonix Connect. This is a full-featured critical messaging solution for healthcare and enterprise.

With Connect, users have access to a range of communication features, including messaging, paging, voice and video calls, secure file and photo sharing, and the ability to identify and contact on-call personnel based on their roles. Connect brings your organisation's directory to the palm of your hand.

Doctor in surgical scrubs showing another a phone screen
Rostering

We have implemented a new on-call roster feature in WebConnect, to manage role-based messaging.

Roster clipboard

Rosters are can now also be published to intranet for all staff access, without an IUMS login.

DECT

We’ve integrated DECT phones. This facilitates greater flexibility in collaboration and reduces operator screens needed.

  • Alias messages added to Recent Messages
  • Report renaming and enhancements
  • Improved searching for contacts
  • On-call rostering repetition for patterns
  • Support for private numbers, hiding personal details from roster
  • System user name and guest now configurable

  • Updated Ikonix logo
  • Sort columns
  • Site name now in browser tab
  • Message history sorting
  • Return to Top added
  • Enhanced whiteboard notifications
  • Enter and Shift+Enter instructions added to Message box

  • Timeouts on cache loading fixed
  • Better handling of Daylight Savings time changes
  • Special characters controlled
  • Filtered dropdown fix
  • Fixed repeated scheduled message sending
  • Tooltips no longer lingering beyond requirement