Reliable communications for every emergency.

To manage the demands of response in a country like Australia, the Bushfire and Natural Hazard Cooperative Research Centre recommends emergency services build organisational resilience, and invest in technology that adapts to workers’ needs.

Maintain your 24-hour workforce with on-call rosters.

Rostering coverage is difficult across multiple sites and a distributed team. Ikonix Technology helps you to schedule on-call personnel to respond to any emergency through Ikonix WebConnect. Assign staff, publish rosters, and notify your team of upcoming shifts in your complete messaging platform. 

As EMS workers are mobile and need to flexibility, Ikonix Connect allows for the handover or takeover of roster shifts, to ensure coverage needs are met, and role-based communication from colleagues is routed appropriately.

Role-based messaging, to get the right assistance.

Getting information to, or assistance from the right person is vital in an emergency. With Ikonix Technology’s role-based messaging solution, you can find the right available contact by their position or skillset, to get the support you need. 

Locate the role through Ikonix Connect on your smartphone, or the switchboard or contact centre agent can find them via Ikonix WebConnect, and then relay the information or consultation request by any or all methods, page, text, or email. You can also get in touch by voice or video.

Resilient and secure communications. 

Emergency services need consistent, reliable communications. By bringing together different types of systems Ikonix Technology provides that security. If it’s radio paging, SMS, email, or Ikonix Connect , we deliver interoperable comms for emergency services in harsh environments.

Our systems are built for the complex demands of health services, and have been taken up by police, fire and emergency services in some of Australia’s most critical circumstances, urban and remote.

The right information, in the right hands, at the right time.

In the event of emergency, first responders need a technology they can trust. Ikonix Technology deploys and manages wide-are radio paging networks for emergency services. Through Ikonix Encode and a suitable paging network, pages can be sent across an entire state, to dispatch rescue teams, fire, ambulance or police, to support you keeping the community safe.

Rostering on-call staff for complete coverage is a difficult task across multiple sites and a distributed workforce. Assign staff to shifts to oversee adequate coverage, and publish rosters, and notify your team of upcoming shifts in your complete messaging platform. As EMS workers are mobile and need to flexibility, Connect also allows for the handover or takeover of roster shifts, to ensure coverage needs are met, and role-based communication from colleagues is routed appropriately.

Fire, floods, or other impediments can even render your contact centre inoperable. You need the capacity to deliver continuity even in this most extreme of situations. This is why the nexus of both information processing and access to dispatch can be hosted in the cloud, providing necessary redundancy. Re-establish command at a new emergency control station or mobile centre with browser-based operational control and continue to provide the necessary support and solutions for a community in distress.

As public sector organisations, Australian emergency services need to provide definitive data to investigations after the fact. Emergency responses can often be the subject of inquiries as to who knew what, and when. The Ikonix Unified Messaging System provides reliable data logging and audit trails to allow thorough review of how information is shared, transmitted, and actioned. This provides surety at the time, saves additional time wasted record-keeping during an event, and allows for review and continuous improvement to operational models, to keep delivering the best for Australians.