Automate your communication, and get data where it’s needed.

Security 2025 by the Australian Security Industry Association, states there is a trend of increasing technology use and automation to improve efficiency. Internet of Things (IoT) in security and building management systems alert the team to actions required.

Personal map pin

Dispatch and coordinate mobile or patrol response

Role-based or group messaging is integral to organising mobile patrol response. If a sensor creates an alert, have this relayed to an on-duty mobile response unit for investigation or attendance. Automating this or integrating messaging into your operations centre allows your team to attend site more quickly if there is an emergency.

Data security

Effectively communicate alerts from sensors

Smart buildings have an increasing number of sensor applications available. Temperature, humidity, smoke and carbon monoxide, motion and occupancy, air quality, electrical currents, even accelerometers and gyroscopes inside devices to detect object movement and therefore potential theft. With ikonix Technology's solutions, get that information to boots on the ground to respond to the situation.

Location alarm

Integrate duress alerts for emergencies

Security services come with high degree of danger. Your team needs a fast way to request assistance. With duress rip-cord pendants and buttons integrated into the system, operations centres and support can be alerted for immediate response. The team member needing support simply pulls the cord or pushes the button and help is on the way.

Integrate your assets system communications with Ikonix Messenger.

Ikonix Messenger takes information from your systems, and outputs to a triaged list or group of contacts. We relay your vital data to the appropriate user device. Regardless of the equipment your teams (or even contractors) have, we get the message where it needs to be. Groups can also acknowledge or accept a task issued, with everyone else in the group seeing that someone will be responding, saving wasted effort and over-servicing.

Quick message responses with Ikonix Connect.

Using Ikonix Connect, your switchboards can issue task requests and have your team accept or decline the job at the push of a button. If a guard is still engaged in a prior call, for example, they can decline the request, allowing it to be assigned elsewhere. This avoids building up concurrent tasks and reducing response times to critical incidents. Groups can also acknowledge or accept a task issued, with everyone else in the group seeing that someone will be responding, saving wasted effort and over-servicing.

Environmental monitoring and automated alerts.

Facilities managers have responsibility for the environmental controls of their infrastructure. Everything from HVAC and refrigeration, to smoke detection and fire control. When you are alerted to a potential hazard, you need to respond quickly and comprehensively. By including solutions such as Ikonix Billboard, you can display localised safety information, or through Ikonix Messenger announce evacuation orders generated by system sensors.

The security of an auditable record of responses.

When something goes wrong, or you need to provide clear information about assets or personnel, it’s important you have robust, complete recordkeeping. Built for the stringent requirements of the health sector, the Ikonix Connect app maintains records of time-stamped messages in and out of the system, along with personnel acknowledgements of task assignments.

Frequently Asked Questions

HVAC operator

We have already integrated with several BMS brands and are consistently adding more. These include various products by Doust, Environmental Automation, Honeywell, Johnson Controls and Schneider Electric.

If your Building Management System is not listed, Ikonix Technology would gladly expand this list to accommodate your requirement.

When something goes wrong in a building, there is often technology there to identify the error, and summon maintenance to fix. By implementing critical communication solutions via automated workflows, the error can immediately dispatch a task to a responsible worker or team. A customised workflow allows this to be routed around offline personnel for immediate response, as well as prioritised by urgency, to allow appropriate escalation of issues.

The key benefit of automation is that the task doesn’t necessarily go into a queue to be assigned, skipping that potential bottleneck, and improving efficiency of service to your facility.

Many sites, such as hospitals, operate all day, every day. This means you need a team of on-site or on-call personnel to intercede when any issues arise. This includes maintenance or security personnel, not just the doctors. This is why on-call requirements extend to other facilities, such as manufacturers, building sites and more.

With on-call rostering in Ikonix Connect, available personnel can be identified by their role, rather than a requester knowing the specific person available at that time. On-call shifts can be taken over or handed over between team members, to always ensure ongoing coverage.

Ikonix Technology has worked with many duress, RTLS and other alarming systems to integrate these into the communications platform.

When an alert is triggered by a person activating their alarm, either fixed or wireless, this is then broadcast following customised workflows to the personnel who need to respond, and escalating if or when the alert is not resolved.

This can occur via your chosen mechanism, though radio paging via Ikonix Encode or as a critical alert to a smartphone with Ikonix Connect are the most reliable options for immediate response, crucial in an emergency.

Ikonix Technology hosts in your choice of two secure methods: on premises deployments to your own controlled infrastructure, or to cloud providers utilising onshore data centres, such as AWS. This ensures data never leaves Australia.

Data is also held in an AES-256 encrypted state, accessible only by specified personnel, achieving unparalleled security assurance.