Powering Australian hospital networks, we have the true specialist solution.

A recent PwC report identified that healthcare is the fastest growing workforce in Australia. Providers will need to adapt how they offer services, include how they adopt new technologies, and how clinicians “consider, coordinate and review care”.

Phone profile

Role-based messaging

Find the right specialist assistance without thumbing through a phone directory. Ikonix Connect allows clinicians to access colleagues searchable by role type. When you need to consult a cardiologist, you can find them immediately, rather than paging through a switchboard to be contacted by whoever is on-call. Ikonix Technology takes the time and guesswork out of hospital communications.

Integrated workforce

Person to person communication

Ikonix Connect offers a secure option for communication within a hospital. Nurses, doctors, or anyone else with an approved health service contact can make voice or video calls, text messages, send pages, and even share files, photos and videos. They can also message groups or one-to-one, with message acknowledgement or accept/reject options, to ensure the best patient outcomes.

Systems integration black

Integrating facilities

Through Ikonix Messenger, the Building Management System (BMS) itself can message the maintenance team, for example, with an accept/decline response required, so the whole group can see when someone is on the case.

Alert staff to equipment malfunctions or issues in HVAC systems, boilers and coolers, blood and pharmacy refrigerators, air quality sensors, and more.

Radio antenna

Leverage the dependability of paging

Large buildings like hospitals can disrupt mobile signals, so clinicians still rely on their pagers. 

With Ikonix Encode, the paging network is connected to your communications infrastructure and integrated with the Unified Messaging Suite, for a truly technology-agnostic approach. Route a message from the switchboard or anyone's Ikonix Connect smartphone app to a pager to be sure it gets there in time.


Recordkeeping and auditing

In a regulated context like health, you need an auditable log for every event in your communications. Ikonix Technology lets you investigate how, when and to whom messages were sent, so you can be assured of the efficacy of the system and your team. Examine the trail of communication, and who knew what, when. 

Drive patient outcomes and an effective health system with a robust platform.

Data security

Staff & asset security

Equip your team with duress alerts powered by critical communications infrastructure. When needing help in an emergency, alert respondents by location, to ensure a swift safety response.

Diagnostic and other assets need to be mobile, but this makes them hard to locate when needed. Don’t waste time looking for the right hardware with real-time location services.

Ikonix Connect, secure communication for hospitals.

From treating injuries and wounds to viewing diagnostic results, sharing an image is an invaluable clinical aid. In some cases, hospital staff might already be using services to share this information outside your private network. In Ikonix Connect, users can take a photo or video, and send it to a contact or a group. Media captured inside Connect is sequestered away from the user's personal information, and stored encrypted to assure patient privacy.

Finding the right help is critical in an emergency. Most hospitals and health networks employ many thousands of people. With role-based messaging Ikonix Connect users can search by the type of assistance they need and access specialist advice right away, knowing immediately who's on-call, online, and with the right skills to help them or their patient.

Contacting colleagues has never been easier. Ikonix Connect integrates your hospital or LHN's active directory, along with the best contact methods. Users can specify which medium to use, voice & video calling, text messaging, or even a page. Those without hospital-issued phones can also include a personal phone number secure in the knowledge this is kept private, and can be hidden for outgoing calls from the app.

Hospitals have many dynamic and static teams. Maintenance or a nursing department might remain relatively constant, while quick treatment groups can form around a specific patient. With one-to-one and group messaging, Ikonix Connect users can locate and communicate with specific individuals, or create or join custom groups, from everyone who needs to respond to a Code to the specialists helping one patient.

Complete hospital communications technologies

Keep the paging you know and trust

Paging is still a common technology in many hospitals, and it's still the best option for many applications. By integrating paging into your broader communications system, Ikonix Encode ensures the reliability of radio communications isn't lost. Those that need different functionality can still communicate pager users, either via the Switchboard or Ikonix Connect.

Integrate your facilities and assets

The hospital is filled with technology, capturing data and requiring responses. Whether it's a pharmacy fridge sending temperature alerts, or a security door or duress alarm, Ikonix Messenger captures this information and transmits it to the person or people that need to respond. Messages can be raised to Connect users, to email, or via SMS, to ensure your assets are in safe hands.

Nurse call and mobile duress systems

Modern hospitals now rely on a variety of technologies for patient and staff monitoring. Patients need an effective way to signal for assistance from their bed. Staff need a way to alert colleagues for assistance in a dynamic environment. Ikonix technology supplies and manages networks of patient and staff safety communication technologies, all leveraging the capabilities of Ikonix Messenger, our Message Integration Engine.

A browser-based switchboard built for hospitals

Even with a push toward decentralisation, hospitals still run on the work of their switchboards. Communication flows between and through departments, with people within and external to the hospital reaching out to many thousands of workers on-site. With Ikonix WebConnect, Switchboard teams can operate the communication flows within a single hospital or across an LHN, all from a standard computer browser.

Frequently Asked Questions

Critical messaging is any information imparted that is time-sensitive and important, in the event of an emergency. To be called 'critical messaging,' sharing of this information must be to protect peoples’ lives, or key assets or as a priority.

In a hospital this could be a Code Blue alert of a patient’s vital signs failing, or a duress alarm from a worker in danger.

Ikonix Technology helps hospitals handle critical messaging with prioritisation of paging over a radio network, or in our critical messaging app, Ikonix Connect. In Connect, critical alerts can override a phone’s silent setting, which differentiates them from more routine communiques.

Modern technologies create a significant amount of data. Because systems and software come from many different vendors, they may not be immediately able to be connected, which creates an opportunity cost by not improving workflows through automation.

In a hospital setting, a wealth of data is created within each system but may require personnel to action information from one system, inputting it into another. For example, a duress alarm notifies the central location monitoring that system but does not broadcast it through the communications network. Using a Message Integration Engine or middleware, hospitals can connect these two, so the message is received from one service, and creates an action in another. This achieves a faster outcome, without needing people to respond between systems, with the goal of saving lives.

BMS stands for Building Management System. These solutions are the processing of information within the building itself. Example services controlled by the BMS include energy, air conditioning and ventilation (HVAC), lighting, fire detection and control, and other security and safety systems. Hospitals may also have integrated medical gas and complex plumbing and pumping infrastructure.

Ikonix Technology integrates with several BMS technologies, to transmit system information to mobile workers, so they can intercede before a fault causes disruption to critical health services.

Paging might seem like an outdated technology, but it still one of the most reliable and consistent communication technologies available.

Because it utilises radio frequencies with a longer wavelength than cellular, paging coverage can greatly exceed mobile phone coverage, at less power consumption. Paging can also be transmitted on a dedicated (and even encrypted) network, allowing messages to be received faster than an SMS. This is vital in a health setting where seconds matter.

Further, as hospitals are large concrete buildings, there are many instances where mobile signal does not reach areas of the hospital. Ikonix Technology works with our hospital partners to conduct site-by-site signal strength testing surveys and deploy distributed antenna systems to address coverage issues.

A blackspot is any location where signal coverage does not reach. Often this is because of the thick concrete and steel reinforcement of the structure.

Within a hospital there are also areas where rooms have been designed to prevent signal penetration. Radiology and nuclear medicine departments often have reduced signal due to the safety precautions in the building design.

These gaps in communication network availability can be analysed, and antenna systems designed and deployed to improve availability in those areas, remediating these blackspots for continuous network coverage for critical messaging.

‘Nurse call’ is the umbrella term for a system located near a patient’s bed or residence that allows them to summon assistance. The patient activates with the push of a button, and an alert is generated. That alert could go to a fixed station, or conveyed to a mobile solution, such as the Ascom Myco handset.

When a patient needs to summon a nurse, it could be for an acute medical issue. Implementing a reliable nurse call solution is vita to the wellbeing of patients in your care.

Data breaches in hospitals make national news, risking not only patient safety, but the reputation of the hospital itself. This is why data security is integral to communication technologies in the healthcare sector.

Ikonix Technology handles this in a variety of ways:

  • In Ikonix Connect, data is encrypted on the handset and on the server, and transmitted through a secure, private connection. This has been tested by independent security experts to ensure robust privacy controls.
  • In Ikonix Messenger, data is stored encrypted either with a reputable cloud infrastructure partner, or on the hospital’s own secure servers. Any connection such as to the Electronic Medical Record is also encrypted.
  • For paging, we have also developed an innovative new way of encrypting these signals. Where many hospitals and health services still use unencrypted services, we can deploy a system resistant to prying eyes.

The Ikonix Unified Messaging Suite, or its components, have been deployed across more than 40 hospitals in Australia. Our private paging networks cover all of metro Sydney (HIRPN) and Adelaide (HPS), as well as throughout the Northern Territory. We also manage communication solutions for emergency response and in the mining sector.

You can find discussion of past deployments in our case studies.

Medical information is subject to rigorous compliance regimes due to its inherent sensitivities. This is why Ikonix Technology hosts in your choice of two secure methods: on premises deployments to your own controlled infrastructure, or to cloud providers utilising onshore data centres, such as AWS. This ensures data never leaves Australia.

It is also held in an AES-256 encrypted state, accessible only by specified personnel, achieving unparalleled security assurance.

Hospitals need to operate 24-7. This inevitably means there will be personnel gaps, because not every role is staffed in person at all times. Clinicians might go home for the day, but stay on-call, ready to return if necessary. They might also be on-call for one hospital in a district, while working from another.

Inside Ikonix Connect, personnel can be assigned an on-call role, so their colleagues can identify who is available to provide their consultation expertise. Roles and their shifts can be handed between people throughout the day, to ensure a given specialty has people ready to assist for the good of their patients.

Many different and disparate systems can be connected through Ikonix Messenger, our Message Integration Engine. We have more than 90 systems for which we have already developed the integration, so the fastest solution will be if it’s one of those.

If your system is software, check if it has an available Application Programming Interface, better known by its acronym, API. This is a piece of software that allows us to communicate between platforms.

For hardware solutions, we might need more information about its design.

In either case, the best answer is to simply contact us, so we can discuss what you are looking to achieve, in greater depth.